WaitDuck Support

WaitDuck (잠깐오리) is a shared pond where you can take a break as a duck. Contact us for help, reports, or privacy requests concerning the current web, iOS, and Android service.

Contact

Operator: (주)알파카랩스 (Alphaca Labs)
Email: contact@alphaca.kr
Company: www.alphaca.kr
Address: Room 1217, Dabong Building, 418 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea

Get help · Report a problem · Privacy request

These links open your email app. No email is sent until you choose to send it. Include the time of the problem, your device, OS and app version, and what happened. Do not send private garden invitation codes, cookies, passwords, identity documents, or other people's personal information. Redact unrelated personal information from screenshots.

Help with the pond

Check your connection and reopen the app or browser. Clearing cookies or app data may prevent you from finding your previous duck and settings, so you can contact us first. The app and your external browser have separate storage and may show different ducks or settings. You can turn on a rest reminder and choose its time in the app settings. It is scheduled on the device. Focus modes, power saving and permission settings may delay or prevent it from appearing.

Other people in the same pond can see nicknames, speech bubbles, and duck appearances. In the app, select a message, duck, name on the daily board or feather author to block that duck. The app does not offer a way to send new reports. For help, email us with the time and what happened. Creating new feather notes is currently disabled on the website.

Blocking in the app

Read and accept the rules before speaking, choosing a custom name or posting. Harassment, hate, sexual content, threats, requesting or sharing contact details or personal information, advertising and spam are not allowed. You can explore and play without accepting. The app automatically hides some harmful content, but cannot understand every context or prevent all harm.

Blocking hides that duck's speech and user content in your app. Your block list remains after reopening the app and can be changed in its safety settings. It holds up to 200 ducks and is separate from external browsers. Clearing app data or a person returning with a new guest identity may prevent an earlier block from carrying over. Blocking does not remove content from another person's screen or copies they saved.

Previously received in-app reports contain a selected short message or name, a reason and target identifiers. The operator can review it, use existing restrictions or name controls, or close the review. Report counts do not automatically impose penalties, and no particular response time is guaranteed. Include your report number when asking about a report. Report content and its review status expire 30 days after receipt. See the privacy policy for details.

Requests about your information

You can email us to request access, correction, deletion, or restriction of processing. There is no separate sign-up account or automatic account-deletion button. Random guest identifiers can limit our ability to verify a requester or locate information. We will explain any necessary verification in our reply; do not send passwords, cookies, or identity documents with your initial request. We will explain restrictions where applicable law limits a request.